RESPONSIBLE GAMEPLAY POLICY

Last Updated December 17, 2025

Applies to all GiddyUp customers, products, and platforms.

1. Our Commitment

GiddyUp is designed to be entertainment-first. We are committed to providing a safe, transparent, and fair wagering environment and to helping customers maintain control over the time and money they spend.

2. Scope and Definitions

Responsible gameplay means providing tools, information, and safeguards that help customers set limits, understand risk, take breaks, and access help when needed.

3. Eligibility and Player Protections

GiddyUp may require identity verification, age verification, and geolocation checks to ensure compliance with applicable laws and regulations.

4. Player Controls

Players may access the following tools through account settings:

• Deposit limits

  • Decreases take effect immediately

  • Increases take effect only after a cooling off period

• Loss limits where supported

• Session time limits and reality check notifications

• Time-out or cooling-off periods

• Self-exclusion options

• Account closure upon request

5. Transparency and Education

GiddyUp provides clear information about wagering mechanics, game rules, payouts, and dispute resolution.

6. Proactive Monitoring

We monitor gameplay activity to identify indicators of risky behavior and may provide reminders, restrict promotions, or limit play where appropriate.

When warranted GiddyUp may:

• Display safer play prompts and recommend limits/breaks

• Conduct check-in communications

• Temporarily restrict play pending safer-gambling review

7. Marketing and Promotions

All marketing is designed to be responsible and not target underage or vulnerable individuals.

8. Staff Training

Relevant staff receive training on responsible gameplay practices, customer interaction, and escalation procedures.

9. Support Resources

If gambling stops being fun, help is available:

If you or someone you know has a gambling problem and wants help, call 1-800 GAMBLER

National Problem Gambling Helpline (US): 1-800-522-4700 or https://www.ncpgambling.org/

Emergency: If you feel in immediate danger or are considering self-harm, call emergency services at 911 or the Suicide Prevention Hotline at 988.

10. Policy Review

This policy is reviewed and updated periodically to reflect regulatory changes and best practices.